FAQ

Why is there no tracking option for my order?

As much as we would love to offer a tracking service for our items, the rates aren't a feasible option and in most cases are near $50 per parcel. We opt to choose a more convenient option, which is both affordable and arrives in a timely manner. There are options during checkout to apply tracking.

 

If you're sending stickers out in envelopes, then won't they get bent in transit?

We take great care sending out our stickers. We use a cardboard stock in every envelope and a 'DO NOT BEND' sticker to each order to minimize damages during transit. Some decals are folded while being packed, I make sure that this is done in such a way to not damage the vinyl itself. During application and the removal of the transfer tape the decal will be pristine.

 

Wrong Address, Help!!

Contact me right away! The sooner the better, use the subject "WRONG ADDRESS" to make sure we see it, and it will help us get your order corrected.

 

I'm having issues placing an order with a payment processor!

Unfortunately, any problems regarding payments such as PayPal not working correctly, is completely out of our hands. It is a third-party program that will need to be taken care of with the corresponding bank and/or with PayPal.

 

When will my order ship out?

I try to get orders out as often as I can, some post offices are open in my area during the weekend. Often times those shipped during the weekend will leave the post office by Monday. Most orders will be finished within 3-5 business days. If anything delays shipment I will reach out.

 

My product was damaged during shipping, can I get a refund/exchange?

I hold the right to decide whether or not a refund is provided, shipping damages are out of my control, but shoot me a message through the contact form or on Instagram at @definedGeneration and we can see if we can work something out.

 

I received the wrong item/I am missing an item with my order, what do I do?

Reach out to me using the contact form on the page, or send me a message on Instagram @definedGeneration and we will do our best to send a replacement ASAP.

 

Why are certain colors missing for certain designs?

Some material we use are harder to apply due to the design of the product. I do everything I can to make application as easy as possible, but due to complaints with some holographic material with certain designs I no longer offer those pairings. If you are interested you can still reach out!

 

I'm having trouble peeling my sticker! Help?!

Some finishes are more stubborn than others. It helps to put the decal face down, run something flat like a Credit Card or squeegee over the back, and peel the backing from the transfer tape. It may take several passes, and some finesse, but that should help with stubborn decals. Most importantly; be patient with the application. Some of the finer detailed decals take a lot longer to apply, so just take it easy. PLEASE BE CAREFUL! Defined is not responsible for damage to the sticker during application.

 

My Sticker won't stick to the surface I'm applying it to, Help!

**Weather Resistant Permanent Sign Vinyl Sticker**
This Decal is Great for Many surfaces! Laptops, Cars, Windows, Paper, Walls, Mirrors, Travel Mugs, and so much more. For the best stick, it is highly recommended to have the vinyl placed onto a CLEAN, DRY, and SMOOTH surface. If you Try to apply this to a Dirty or Rough surface you may damage the vinyl adhesive or get bubbles under the vinyl and it just won't look as good.

Lighter colours are better for vehicles that have tinted windows, unless you are going for a "Stealth" Sticker Look. Matte Black on Tint, or Black Paint definitely gives a unique look.

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Application is Easy! I know a lot of people get a bit worried when it comes to applying Vinyl. You just purchased a sticker and you want to make sure you get it right! All you need is a Cleaned Surface and either a Squeegee or a card similar to a Credit Card.
1. Make sure your surface is Clean! Using some soapy water, and a soft cloth to clean away any dirt, Let the surface dry!
2. Peel off the Backing paper from the transparent transfer tape/paper. The vinyl should stick to the transparent transfer tape/paper, If the vinyl is sticking to the backing paper re-apply the transfer tape and apply some pressure to the area, Peeling the backing paper at a more aggressive angle can coerce the vinyl to separate easier. This can be a frustrating process with small details or holographic vinyls. The result is worth it!
3. Line up your sticker how you'd like it, the transfer tape is transparent making it easier to line up how you want it.
4. Place the sticker down on one corner, using a squeegee or credit card press the vinyl down in an even manner moving across from the corner you pressed down, if there are any bubbles you can attempt to push them out from under the vinyl.
5. Peel back the transfer tape, peeling it back and applying pressure to make sure the Vinyl gets applied to the surface.
The result should leave you with just the vinyl on the window with no transfer tape over top.

YOU DID IT! Send a photo, and submit a review, We want to see how it turned out! Check out our store for more decals: www.defined.club

More Application info

The biggest factor to having yourself a perfect looking finished product is to prepare the surface. Using rubbing alcohol on the chosen area will help you towards having an easy application. Stickers generally work best for glass, smooth plastic, and other similar smooth surfaces. Avoid application on textured surfaces, as there is a good chance of the sticker lifting. Additionally, the adhesive can be temperature sensitive. We strongly advise keeping the sticker in a cool dry place to prevent adhesive degradation until ready for application. All of our products are dry application only.

If you are ever in doubt we highly recommend seeking professional installation assistance.
There is also this handy video from StickerMule that can definitely help:

https://www.stickermule.com/support/apply-vinyl-lettering

 

If there are any questions or concerns don't hesitate to contact me, I love talking with all of you!